By posting the user content to the website (while planning a trip) including personal information of yourself and other travelers or family members, you/user authorise the company to use and disclose the same and to make such copies thereof as it deem necessary in order to facilitate the transmission, posting and storage of the User content on the website. By posting content on the Website, you/user further grant/s the company an irrevocable , perpetual , non- exclusive, transferable, worldwide license to use , copy ,modify, public display, reformat, translate, republish, excerpt and distribute such User content for any purpose, commercial , advertising , or otherwise for the benefit of the company.
Any communications or materials sent to the trip planning website by electronic mail or otherwise, including any comments, data, questions, suggestions, feedbacks or the like will be treated by website, as non–confidential and may be used by RATPL on unrestricted basis.
User is not entitled to any compensation/fee etc. of any kind from RATPL for the use of any form of communication or materials sent to RATPL; under any circumstances unless agreed beforehand in writing.
User hereby gives up any and all claims that may arise out of use of such material/communication/content that may violate any of your/user's rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other.
Further, Trip Plans / Travel Itineraries created by any user on the website will be considered property of the company and the company can use these Trip Plans for any purpose that it deems fit for the benefit of its business.
(Intellectual Property of the company)
The content and information displayed on this website www.kmphtrips.com is maintained by and is the intellectual property of M/s Rearview Adventure Travels Private Limited ("the company") incorporated and existing, doing its business as www.kmphtrips.com.
The downloading, retransmission or reproduction of any information from the site other than individual non-commercial use is strictly prohibited.
All contents on this site are protected by Copyright. Except as specifically permitted herein; no portion of the content on this website may be reproduced in any form, or by any means, without prior written permission from the website. Users are not permitted to modify, distribute, publish, transmit or create derivative works of any content found on this website for any public or commercial purposes. User agrees that the software used in connection with the Service contains proprietary and confidential information and is protected by the Copyright and other laws.
User further agrees that Contents contained on the site are protected by copyright, trademarks, service marks or other proprietary rights and laws. Except as expressly authorized by RATPL, you/user agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part.
You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided on the site for using or accessing the Service.
Kmph, Kmphtrips, Kmphtrips.com, Kmphtrips.com logo, and other RATPL logos and product and service names are trademarks of RATPL. Without RATPL's prior permission, you agree not to display or use in any manner, the RATPL Marks.
1.For booking of Hotels, Cars, Transfers or Buses; specific cancellation policy is displayed at the time of booking in most cases and the same shall be applicable in the event of cancellation in such instances.
Users are encouraged to read the cancellation policy before booking any service on www.kmphtrips.com. For any further clarification regarding cancellation policy, Users may contact our office through any of the several means of communication links provided on the website.
2.The user also understands and agrees that in respect of any other cancellations, where specific cancellation policy is not mentioned at the time of booking - including but not limited to personalized trips and holiday packages - the below stated policy shall be applicable.
•Cancellation by Client
Any cancellation request by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the request of cancellation is received by the Company will determine the cancellation fees applicable. The cancellation fees are expressed hereafter as a percentage of the total tour package price.
|No of days prior to departure||% of cancellation charges (per person)|
|More than 60 days||5% or Rs.1000/- (Whichever is higher)|
|60 to 31 days||10%|
|30 to 16 days||30%|
|15 to 8 days||50%|
|Less than 7 days||100%|
•Cancellation by Company
The Company reserves the right to cancel any fixed date package trip for any reason. In such event, 100% of monies paid towards the booking will be refunded to the client.
•Cancellation due to factors outside company's control
The Company shall not be liable in any way to the Client if cancellation of a holiday package is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, riot, insurrection and government restraint, fire, extreme weather, any Force Majeure event or any other cause whatsoever beyond the reasonable control of the Company the consequences of which could not have been avoided despite all due care by the company.
However, the Company may at its own discretion, refund part of or full booking amount based on its assessment of the circumstances, which will be binding without any contest or appeal.
"www.kmphtrips.com" (hereinafter referred to as "Site or Website") is owned and operated by Rearview Adventure Travels Private Limited (hereinafter referred to as "RATPL or Company"), incorporated under Companies Act, 1956.
By accessing or booking a travel plan/trip through www.kmphtrips.com, you/user (including the person for whom the booking is being made) agree to be bound by the following terms and conditions including the cancellation policy and limitation of liability of the Company. RATPL may also offer other services from time to time that are governed by different Terms of Services. These Terms and Conditions shall be binding upon the Company and the Client and their respective heirs, legal personal representatives, successors and assigns.
Recognizing the global nature of the Internet, you agree to comply with all local laws and rules regarding online conduct and acceptable Content.
The terms and conditions herein shall apply equally to both the singular and plural form of the terms. Whenever the context may require, any pronoun shall include both the corresponding masculine and feminine form. The term you/user/client/customer shall include all the persons who are accessing the site and for whose benefit the booking, if any is being made through the website.
www.kmphtrips.com is a platform providing various travel related services in terms of the present agreement, for which the company takes services of the third parties and the liability of the company shall be strictly in terms of the present agreement.
The contents on this site are provided on "as is" basis. The company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including but not limited to, implied warranties or conditions of use of contents, fitness for a particular purpose, or other violation of rights.
Although the site attempts to provide accurate information of the destinations and aims at creating a satisfying experience for its customers/users, it does not assume any responsibility for complete information in its itinerary with regard to all the prominent places/attractions that may be located at the destination and are not covered by in the offered tour package. Any user visiting places where the political, geographical or any other attributes present any risk or danger shall visit at its own risk and any delay or postponement due to the same reasons will not be the liability of the company. It is the responsibility of the customer/client/user to acquaint themselves with any perils associated with the destination chosen/booked by them.
The company also gives options to its users to create their own Trip Plans / Itineraries, which services are rendered to the users for facilitating their plans, however, the company assumes no responsibility, in case of deletion/loss etc. of any such plan or itinerary created by the user for any reason, whatsoever.
The Company assumes no responsibility for any technical issue that may arise in the site and resulting loss of time/itineraries of the user.
The Company or third parties may provide, links to other World Wide Web sites. These Links are not reviewed by the company and the inclusion of any link on the site of the company does not mean endorsement of the said link/resource by the Company. The Company has no control over such sites and resources. User acknowledges and agrees that RATPL is not responsible for or liable for any Content, advertising, products, or other materials on such sites or resources. The user further acknowledges and agrees that RATPL shall not be responsible or liable, directly or indirectly, for any damage or loss that may be caused by or in connection with use of or reliance on any such Content or services available on or through any such site or resource.
RATPL makes no warranty that the service will be uninterrupted, timely, secure, or error-free; the results that may be obtained from the use of the service will be accurate or reliable; the quality of any services will meet your expectations,
Further any content downloaded or otherwise obtained through the use of the site is done at your/user own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of any such material.
The company provides users with access to various kinds of travel products pertaining to various regions across the globe.
In consideration of your use of the Service, you/users agree to provide their true, accurate, current and complete information as may be required at the time of booking or at the time of use of the service.
If you/user provide any information that is untrue, inaccurate, not current or incomplete, or RATPL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, RATPL has the right to suspend or terminate your current or future booking or any portion thereof.
RATPL shall not do booking/s that include/s only minor children as user because, at least one major/adult is required to legally validate the terms and conditions of the booking and also considering the safety of the minors.
You/user will be given an account and password on completing the registration process. You/user are responsible for maintaining the confidentiality of the account and password, and are fully responsible for all activities that occur under your account.
You/user agree to (a) Immediately notify RATPL of any unauthorized use of your password or account or any other breach of security, and (b) Ensure that you exit from your account at the end of each session. RATPL cannot and will not be liable for any loss or damage arising from your failure to comply with the same.
You/user understand that the content including information, data, text, software, music, sound, photographs, graphics, video, messages or other materials, whether publicly posted or privately transmitted to the site is the sole responsibility of the person from whom such content originated. RATPL is not responsible for the Content that you/user upload, post, email, transmit on the site. RATPL does not control the Content posted by the user and, as such, does not guarantee the accuracy, integrity or quality of such Content. You/user understand that by using the Service, you/user may be exposed to Content that may be offensive, indecent or objectionable, for which the company is not liable in any manner.
The RATPL further has the right to remove any content that violates the Terms of usage or is otherwise objectionable. You/user understand that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content and also that you/user may not rely on any content created on/for kmphtrips.com, or submitted to kmphtrips.com, including without limitation information in kmphtrips.com Message Boards, Itineraries and in all other parts of the service.
You/user agree to indemnify and hold RATPL, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of Content you/user submit, post, transmit or make available through the Service, your use of the Service, your connection to the Service, your violation of the terms of usage, or your violation of any rights of another.
Adventure sports like river rafting, hang gliding, sky-diving, mountain climbing etc. are subject to weather conditions. The event may be cancelled or rescheduled due to any reasons related bad weather or similar circumstances. If due to any extreme weather conditions the adventure event is cancelled, the company will not be liable to provide any refund of money.
If due to any previous health conditions any user faces critical health problems or bodily injury, the company will not be liable for the same. It is the responsibility of the users to comprehend the perils related to the adventure on the basis of their health condition and physical capability.
The adventure sports have certain risks associated with them, which may involve the risk of injury or death regardless of the standard of training, the supervision and quality of equipment used. You/user voluntarily accept/s all such risks associated with the sport and agree for yourself and your personal representative to indemnify and hold the company against any claim.
The users are advised not to take any psychotropic substance or alcohol on the day when the event is scheduled. You/user can be denied access to such sports by the trainer for the same. Some activities may not be suitable for users due to age, mobility, disability, pregnancy or physical or mental conditions. The Company may refuse to carry users with certain conditions not suitable for the activity. The Company is not required to provide any special facilities unless it has agreed to do so in writing.
It is always the trainer/instructor who will be responsible for final decision as to whether you/user are able to perform such sports.
Adequate and valid travel insurance is advisable for all users while on holidays. You/user are strongly advised to insure against any possible risk for themselves and in respect of dependent relatives. The Company does not provide any insurance cover for the booking which is the sole responsibility of the user.
The traveler/user making the booking is responsible for its/their own and parties actions. If the local Hotel, Cab, Adventure Partner think user's or the related partie's actions to cause danger to other travelers/users or company's staff, intervene with other user's enjoyment of the trip or be deemed to be offensive to the local communities and cultures the organizers of the adventure activity reserve the right to deny service to the user and remove the user from the tour effectively immediately. No refund will be processed for such removal from tour.
Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must make arrangements for the provision of any medication or other treatment which may be required during the holiday.
The user is also expected to research about the required travel, medical, financial or any other documents as per the law of the countries being visited before undertaking the travel and must ensure that he in possessions of all such documents. The user will have to produce these documents on demand by authorities. Failure to do so may result into being debarred from entering the destination country or other restrictions may be imposed including but not limited to financial penalties, for which RATPL shall not be responsible in any manner.
The company provides its services related to stay and travel through partners/suppliers (independent contractors), who may themselves engage the services of local operator and/or sub-contractors. The Company strives at creating a satisfying experience for all its customers and therefore at all times endeavors to appoint reputable and competent suppliers. The company assumes no responsibility or liability for any deficiency in service by the third party operators.
In no manner can the liability of company go beyond the total amount of booking, for any direct/indirect loss, if any.
Notwithstanding anything to the contrary elsewhere in these conditions, the Company shall not in any circumstances be liable to Clients for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, revenue, goodwill, use, data, contract, opportunity or other intangible losses. The company would not be liable for any loss incurred due to loss of luggage of any Customer.
The Terms of usage constitute the entire agreement between you and RATPL and govern your use of the Service, superseding any prior agreements between you and RATPL
The Terms and Conditions and Conditions of Carriage including all matters arising from it are subject to Indian Law without regard to its conflict of law provisions and the exclusive jurisdiction of the Delhi Courts.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Terms of usage must be filed within one (1) year after such claim or cause of action arose or be forever barred.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then, such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
RATPL does not store, process or transmit cardholder data. The company ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, payments made on www.kmphtrips are protected by Secured Socket Layer (SSL) technology and are processed through our service provider which is PCI – DSS certified to ensure highest level of security for your transactions.
We enable travellers discover travel destinations around the world, gather travel intelligence and create a D-I-Y travel plan choosing from an unbelievably simple drag-n-drop menu of listed attractions and activities besides booking from numerous stay options and commuting options.
Travellers also have access to several trip plans created by KMPH travel experts and other users. These trips can be further personalized according to one's preferences.
KMPH Trips offers its users a revolutionary single checkout and payment for multi-hop travel plans comprising different travel products.
The website offers over 300,000+ hotels and over 70,000+ attractions & activities to choose from. It also has commuting options at 250+cities in India and 7500+ routes globally.
1. REGISTRATION RELATED
DO I NEED TO REGISTER AS A MEMBER FIRST WITH YOUR WEBSITE?
If you are a first time visitor, Sign-up is compulsory before you can do any booking. You can login using your facebook/google+ credentials or create your own kmphtrips account. On subsequent visits to the website, you can use the e-mail ID and password and you will gain access.
WHAT IS THE PROCESS OF CREATING KMPHTRIPS ACCOUNT?
It is very simple process. You need to input your Name, Phone Details, Email ID and you will be registered with us. You may edit your credentials or can add more details anytime.
WHAT ARE THE BENEFITS OF REGISTERING?
Your registration with us helps you see and manage your bookings, print vouchers, place cancellation requests. You will also receive intimations from us regarding product launches and offers.
2. GENERAL QUESTIONS
WHAT ESSENTIAL DOCUMENTS DO I NEED TO TAKE?
You should carry a copy of your passport (original if travelling abroad) and/or any other valid Photo ID, travel insurance (optional) and the all booking vouchers. Please refer notes on your booking voucher.
WHAT HAPPENS IF I WANT TO CANCEL MY BOOKINGS?
Cancellation can be done online (same as booking) after accessing your kmphtrips account. Cancellation may incur different charges depending upon the gap between the date of cancellation request and the travel date. Please refer to detailed cancellation & refund policy provided on our website.
I WANT TO MAKE CHANGES TO MY RESERVATION. WILL I BE CHARGED A FEE?
Every change is considered as a cancellation and rebooking and charges will become applicable in accordance with Cancellation & Refund Policy.
WILL YOU ALSO PROVIDE ANY INSURANCE FACILITY?
No. Currently, we are not providing any insurance facility.
3. BOOKING RELATED
WHAT ARE THE DOCUMENTS I NEED TO SUBMIT TO INITIATE BOOKING?
There is no requirement of any documents to initiate bookings.
WHEN WILL YOU SHARE THE BOOKING CONFIRMATION VOUCHERS?
After we receive the payment, we will issue the confirmation vouchers and invoice instantly. The same is also mailed to you within 5 minutes of booking confirmation and payment. You may also download the same by logging into your account anytime.
CAN I PAY A DEPOSIT FOR MY BOOKING AND PAY THE BALANCE LATER?
Full payment must be made at time of booking.
WHOM SHALL I CONTACT IF I AM FACING ISSUES AT THE TIME OF A BOOKING?
You can contact us on out helpline number +8860036600 and we will be happy to assist you with booking procedures.
ARE THERE ANY MINIMUM / MAXIMUM AGE CRITERIA?
Different hotels and Transport Service Providers have their own eligibility policies, which you can easily view at the time of booking.
4. BILLING & PAYMENT
WHAT ARE THE VARIOUS MODES OF PAYMENT?
You can pay via debit cards, credit and thru Net Banking.
ARE MY CREDIT / DEBIT CARD INFORMATION SAFE?
Yes. We do not store, process or transmit cardholder data. The company ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, payments made on www.kmphtrips are protected by Secured Socket Layer (SSL) technology and are processed through our service provider which is PCI – DSS certified to ensure highest level of security for your transactions.
DO YOU CHARGE A TRANSACTION FEE FOR CHANGES TO HOTEL, TICKETS OR CAR RENTAL? IF SO, IS THIS FEE WAIVED IF CHANGES ARE DONE WITHIN A CERTAIN TIME PERIOD? DO YOU CHARGE SEPARATE TRANSACTION FEES FOR EACH BOOKING?
There are no transaction fees applicable.
5. CANCELLATION & REFUND
WHAT IS THE PROCESS OF CANCELLATION?
You can go ahead and cancel the booking online. Specific cancellation policy is displayed at the time of booking of Hotels, Cabs and Buses.
WHAT ARE THE CANCELLATION/AMENDMENT CHARGES FOR CANCELLING/CHANGING A BOOKING?
Check the cancellation policy for your booking history. Various hotel and transfers have their individual policies.
AFTER CANCELLATION OF BOOKING, WHEN CAN I EXPECT MY REFUND?
The company will process the Refund within 14 days from the date of cancellation request.
6. CONTACT / COMMUNICATION
HOW/WHEN CAN I REACH YOU WHEN ON MY TRIP IN CASE OF EMERGENCY? DO YOU HAVE A HELPLINE NUMBER?
You can also write to us at email@example.com. We will respond and try to resolve your query at the earliest. In case of emergencies, you may call at 09871192979.